MB2-714 日本語講座 & マイクロソフト Dynamics CRM 2016 Customer Service


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MB2-714試験番号:MB2-714 資格受験料
試験科目:「Microsoft Dynamics CRM 2016 Customer Service」

>> MB2-714 資格受験料


NO.1 You plan to create an entitlement template.
You need to identify which types of records can be associated to the template.
What are two possible record types that you can associate to the template?
Each correct answer presents a complete solution.
A. products
B. contacts
C. account
D. service level agreement (SLA)
Answer: A,D

MB2-714 ガイド   

NO.2 You have three service level agreements (SLAs) configured as shown in the following table.
SLA1 is the default SLA.
You have a customer named Contoso, Ltd.
You need to ensure that SLA3 always applies to cases that are opened by Contoso.
What should you do?
A. To SLA3, add an SLA item that has an Assign Record action.
B. Create a routing rule.
C. Configure the default entitlement for Contoso.
D. To SLA3, add an SLA item that has a Create Record action.
Answer: C

NO.3 A user named User1 creates a new case for a customer. The case is assigned to a queue named
A user named User2 claims the case from the queue and resolves the case.
The customer reports that the issue still exists. A user named User3 reopens the case.
You need to identify the current owner of the case.
Who should you identify?
A. the Help Desk team
B. User3
C. User2
D. User1
Answer: A

MB2-714 返金   MB2-714 好評   
Claim = Pick = assign the record to the user

NO.4 A task activity is assigned to a user named SalesUser1.
After reviewing the task activity, SalesUser1 identifies that the activity must be handled by customer
SalesUser1 needs to send the task activity to a queue named Customer Service Queue.
SalesUser1 opens the task activity.
What should SalesUser1 do next?
A. Modify the owner
B. 1 Set the Regarding field,
C. Edit the Queue Item Details.
D. Select the queue.
Answer: D

MB2-714 通信   

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